Terms of delivery - Choice of carrier

  Delivery

John Steel's delivery service offers a solution tailored to your needs :

  1. Boosted delivery : D+3 working days in mainland France (paying option)
  2. Classic delivery : D+8 working days in mainland France (option included)
  3. Eco delivery : D+15 working days in mainland France (option generating an immediate discount on your order)

PS : 2 additional days may be required for deliveries to Belgium, Germany, Switzerland, Luxembourg, Spain, Italy and the Netherlands.

téléchargement.png  Carrier

We have chosen FEDEX, TNT and FRANCE EXPRESS/GEODIS to ensure the best delivery conditions :

  1. When validating your order, you can enter up to 2 addresses: your home address for billing, and another address for delivery (or vice versa, anything is possible).
  2. Your order is handed over to the carrier, and depending on the delivery option you choose, all you have to do is wait for it to be delivered.
  3. The driver arrives at the address you've specified, and hands over your order for you to sign for. (or an autograph, it's up to you).

Can't make the delivery ? Don't worry, you can make a new appointment with our carriers by contacting their customer service department :

  1. TNT on 0825 033 033 or https://www.tnt.com/express/fr_fr/site/home.html
  2. DPD by visiting http://www.dpd.fr/particuliers
  3. FRANCE EXPRESS at http://www.france-express.com/

Please note : Make sure your delivery is in good condition! In the event of damage or suspected damage, it is your responsibility to notify the delivery person of any reservations. It is your responsibility to ensure that the delivery is in good condition. In the event of damage or presumed damage, it is your responsibility to make reservations with the deliveryman.

Do you have a question? 

We're here to help :

Monday to Friday, 9 a.m. to 5 p.m. by telephone on 0 800 746 548 or by using our contact form !